Peugeot held their annual Aftersales Conference recently at the Louis
Fitzgerald Hotel, Dublin, attended by 80 Parts Managers and Service
Managers from across the Peugeot Dealer Network in Ireland. At the
conference, Peugeot presented the Peugeot Service Manager of the Year
2013 award to Andrew Slattery, Slattery’s Garage, Puckane. At 26, Andrew
is the youngest Service Manager to ever win the award. Zoltan Hicz, Parts
Manager at Slattery’s Garage, was awarded Peugeot Parts Manager of the
Craig Breen, Peugeot Sport rally ace, made a guest appearance at the
conference, which was also attended by Automobiles Peugeot
representatives Iain Rae and Francois-Xavier Delvallee.
Andrew, a regular visitor to the family-run dealership from an early age is a
Cork IT graduate in Transport and Automobile Engineering. He began full
time employment in the Service Department in 2008. He is currently
competing in the Dunlop National Rally Championship in a Peugeot 208 R2.
Speaking at the Peugeot Aftersales Conference, Andrew said, “I am delighted
with the Peugeot Service Manager of the Year Award and it is an added
bonus for Zoltan to bring home the Parts Manager Award. At Slattery’s
Garage, we’ve worked very hard to ensure our customers receive a secondto-
none experience. It is extremely gratifying to win the two accolades.”
Zoltan holds a BA Hons in Mechanical Engineering from Budapest University
and resides in Borrisokane with his wife and three children. He began his
career in the motor industry in Hungary in 1997 working for Peugeot before
moving to Ireland in 2007 and bringing with him a wealth of experience and
knowledge to Slattery’s Garage. He is a Formula One and Rally fanatic.
Peugeot Aftersales in Ireland assess their Dealers by examining progress
during a 12-month period to ensure Peugeot standards are implemented. On
the Service side, a high Customer Satisfaction Index must be achieved and
vehicles maintained to the highest standard. An effective Customer
Relationship Management programme must be in place and the Dealership
must participate at regular technical training courses. In terms of Parts
objectives, Dealers are assessed on stock management, accomplishment of
sales targets for parts and accessories and showroom display of Peugeot
Recognised by Peugeot’s adjudication team for the excellent all-round
Service and Parts that they have provided, Andrew and Zoltan were clear
winners of this year’s titles.
All customers at Slattery’s Garage Puckane are invited to join the Peugeot
Service Club, a service loyalty programme entitling customers to every
fourth service free. The Peugeot Service Club is open to everybody, every
make and every model. Plus, to celebrate both Service Manager and Parts
Manager of the Year awards, Slattery’s will be giving all loyal customers a
free goody bag for services booked and carried out in March.